FAQ

Get answers to frequently asked questions about our products, services, and policies. If you can't find what you're looking for, feel free to contact us for further assistance.

Products

  • Artificial jewelry, also known as imitation or fashion jewelry, is made from non-precious materials like metal alloys, plastic, glass, and synthetic gemstones. These pieces are designed to mimic the appearance of real jewelry at a more affordable price point.
  • Yes, our artificial jewelry is imported directly from Mumbai, India, known for its rich tradition of jewelry craftsmanship and design.
  • Our jewelry pieces are crafted from high-quality materials such as plastic, alloy and artificial look-alike stones. These materials ensure durability, beautiful finish while at an affordable price point. 
  • Our jewelry is suitable for regular wear; however, to prolong its life and maintain its appearance, we recommend avoiding exposure to harsh chemicals, moisture, and excessive friction.
  • To clean your jewelry, gently wipe it with a soft, dry cloth after each use. Avoid using harsh chemicals or abrasive materials. Store your jewelry in a cool, dry place, and keep pieces separate to prevent scratching.

Payment

We accept any Visa, Master credit or debit cards. You can also deposit / transfer the payment to our bank accounts in Nations Trust Bank or Hatton National Bank.

We do offer Cash on Delivery too. 

Yes, we use PayHere as our payment gateway and we do not store or process any of your card details. 

Delivery

  • We offer a limited time return and exchange policy. If you are not satisfied with your purchase, please refer to our return policy for instructions on how to initiate a return or exchange.

We handover any orders placed before 3pm on a working day to our courier partner on the same day. Delivery time may take from 2 to 5 days depending on the location. Please refer our delivery information page for details. 

  • We are an online-only retailer, and we do not have physical stores. You can view our entire jewelry collection on our website.
  • You can reach our customer support team via [email protected] or 072 7 444 777. We are here to assist you with any questions or concerns.
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